That feeling you get when help is just a phone call away.
The head of a well-known university was referred to us by a client after her husband sent his passport to the Brazilian visa office via normal post. It wasn’t until after six weeks, with only less than a week left before the planned trip that they heard back from the consulate, who said they didn’t have the passport. The consulate also said that they would not be able to issue a visa in time for the trip since it would take up to a month to issue one.
Immediately, TDG arranged for a replacement passport. Tagged as urgent, the passport arrived within 24 hours and was couriered to Canberra. With the help of our contacts, TDG got the Brazilian embassy to provide the visa within 48 hours. Within 48 hours, the passport was couriered back to the owner and the couple enjoyed a relaxing trip to Brazil on time.